Your order usually ships within 1 business working day.

This means the order leaves our warehouse within 1 business day after the order was placed.

All ground orders usually take the following transit time after they have been shipped:

West Coast = approx. 3-4 business working days

Mid West = approx. 3-5 business working days

East Coast = approx. 4-5 business working days

All Freight Deliveries = approx. 2-7 business working days

Our logistics delivery usually follows: UPS，USPS，FEDEX，ONTRAC

MasterCanopy Web Store has a 30-days satisfaction guarantee policy. We want our customers to be completely satisfied with their purchase. If there is a problem with your purchase the item must be returned within 30 days of receipt of the item. After 30 days, issues will be addressed through the manufacturer's warranty.

How do I return an item?

For returns on items that are of unsatisfactory quality and still in the same condition as received, please send an email to: Shopify@mastercanopy.com

Upon approval, you will be issued an RMA #. This number will be required in order for a refund to be made. All returns received without an approved RMA # will be refused upon delivery. When emailing, please include the following information:

• Shipping Party’s Name
• Ship To zip code
• Reason for return
• Item(s) you wish to return

Items must be in new, unused and in resalable condition and in its original packaging. All returned items will incur a
15% restocking fee. Return shipping is not refundable. If you received a prepaid return label from customer service, the cost of the return shipping is deducted from the refund. Items that have obvious signs of use, damage, or missing parts, will not be accepted for a refund.

Damaged Items: If your item(s) is damaged during shipping, a claim must be made within 7 days of receipt. Please open your package and inspect upon receipt. If a package arrives damaged please save all packing materials and contact us immediately.

Make sure to include pictures when sending your email as well as a brief description describing the damage to the item(s).

No worries, these type of issues will be resolved immediately.

Items that are of an unsatisfactory quality to the customer and/or ordered incorrect by the customer: When the customer decides that they do not care for the quality of the item or has ordered an incorrect item and wishes to return the item, the customer will incur all shipping fees. This includes the original free shipping if your order met the qualifications of our free shipping.

The item must be returned in the same fashion as received, which is in new/unused condition. Take note, a 15% restocking fee will be deducted from the refund upon these conditions of returned items.

All refused shipments will be charged shipping both ways even if the order met the original free shipping and will also incur the 15% restocking fee.

Please Mind：Wind/Weather or Customer Self Inflicted Damage will NOT under any circumstances be covered under our return policy OR the manufacturer's warranty.

• Dear customer, there are many ways for you to win a discount.

  •  You can enter your email to spin the wheel and win an unexpected discount!
  • Now a $10 automatic discount at checkout when placing an order!
  • Please subscribe to our emails and we will send you information about new products and offers from time to time.
  • Of course, if you want to purchase products in large quantities, please contact us. We will give you a satisfactory discount.